Refund policy

Last updated: May 29, 2026

This Return and Refund Policy applies to all products purchased through kedrum.shop. We are committed to ensuring your satisfaction with every purchase of our premium shoe cabinets, entryway storage units, and wooden organization furniture.

  1. Return Window We accept returns within 30 days of the delivery date. If 30 days have passed since your shoe cabinet order was delivered to your designated address in the United States, unfortunately, we cannot offer you a refund, store credit, or exchange.
  2. Eligibility for Returns To safeguard the pristine structural condition and secure the resale standards of our furniture goods, all shoe cabinet items must satisfy the following comprehensive criteria to be authorized for a return processing run:
  • The shoe cabinet must be in the exact same condition that you received it: completely un-assembled, un-drilled, and unaltered.
  • The item must display zero signs of physical use, board scratches, panel chips, missing screws, or exposure to domestic moisture.
  • All original component materials, structural hardware kits, dowels, assembly manual pamphlets, and attached product identification tags must be returned intact.
  • The product must be returned secure in its original factory packaging box with all internal protective styrofoam layers, corner bumpers, and foam sheets intact to prevent transit cracking or panel warping.
  • You must provide a valid digital receipt or proof of purchase.
  • Non-returnable items: Gift cards, custom-made or personalized storage configurations, clearance furniture pieces, and any cabinets that have already been fully or partially assembled.

Items sent back to us without first submitting a formal email return application and receiving written approval will be rejected.

  1. Return Process To initiate a shoe cabinet return, please review and fulfill our verified sequence below:
  • Step 1: Contact our customer support team at support@kedrum.shop or call +61 468-110-486 with your official order number, reason for return, and clear digital photographs demonstrating the pristine, unassembled condition and intact original factory packaging of the furniture panels.
  • Step 2: If your return application is approved, we will issue an official return shipping label via email, alongside specific instructions on how and where to safely route your package.
  • Step 3: Pack the items securely inside its original heavy-duty factory shipping container with sufficient protective internal padding to avoid wood splitting during transit, and attach the provided return label.
  1. Return Shipping Fee and Restocking Fee
  • Defective or Damaged Products: If the shoe cabinet arrives with severe manufacturing flaws (such as missing pre-drilled holes, cracked wood panels, or defective hinges) or was damaged by the carrier during transit, we will fully cover the return shipping cost.
  • Customer Remorse: If you purchased an incorrect size format for your entryway layout, picked a color tone that conflicts with your interior decor, or simply changed your mind, we will cover the return shipping cost to guarantee an absolute premium, risk-free buying experience for our United States customers.
  • Restocking Fee: We do not charge any restocking fee on returns.
  1. Return Address Please do not send your purchase back to the product manufacturer or third-party warehouses. Returns must be sent directly to our verified corporate registry and administrative fulfillment address: LYNBROOK, 3975, VICTORIA, AUSTRALIA
  2. Refunds We will notify you immediately via email once we have received, unboxed, and conducted a thorough physical and structural inspection on your returned furniture panels. We will communicate whether the refund was approved or declined based on our quality and safety compliance standards. If approved, your refund will be automatically executed back onto your original payment method within 10 business days. Please remember it can take some time for your bank or credit card entity to process and post the refund transaction too.
  3. Exchanges The fastest way to secure the exact size format, door configuration, or design palette you desire is to return the unopened item you have, and once the return is formally accepted, make a separate purchase for the new shoe cabinet configuration.
  4. Contact Us If you have any questions about our Returns and Refunds Policy, please contact our support desk: Email: support@kedrum.shop Phone: +61 468-110-486 Address: LYNBROOK, 3975, VICTORIA, AUSTRALIA Support Hours: Monday to Friday, 9:00 AM - 5:00 PM (AEST/AEDT - Australian Eastern Time)